We are always ready to provide you with professional power solutions. If you have any questions or need product consultation, please feel free to contact us and our team will reply to you within 24 hours.
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ROOM S032, 2/F, THE CAPITAL, 61-65 CHATHAM ROAD SOUTH, TSIM SHA TSUI, KOWLOON, HONG KONG
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Here are some common questions and answers from customers that may help you quickly find answers.
You can obtain product quotations through the following methods: 1) Fill out the contact form online, detailing your needs; 2) Call our sales hotline directly at +852-84805811; 3) Send an email to info@doyontek.com Our sales team will provide you with a detailed quotation within 24 hours.
The delivery cycle for standard products is usually 7-15 working days, depending on the product model and inventory situation. The delivery cycle of customized products will depend on specific needs, usually 15-30 working days. Urgent orders can be prioritized for production. Please communicate with our sales representative for details.
We provide comprehensive product warranty services: the product warranty period is 1 year. All warranty services include free repair or replacement of faulty parts. During the warranty period, we provide free technical support and fault diagnosis services.
Yes, we provide comprehensive product customization services. Our engineering team can design and produce cabinets of special sizes, PDUs of specific specifications, or UPS systems with special functions according to your specific needs. Please communicate your customization needs through the contact form or directly with our sales team.
We provide multi-channel technical support: 1) Phone support:+86 188 7414 0388 Transfer to technical support; 2) Email support: peter@doyontek.com 3) Remote assistance: For complex problems, our engineers can provide remote technical support. Emergency technical support is provided 24/7.
Whether you need product selection advice, technical support, or customized solutions, our expert team can provide you with the most suitable advice.